Returns/Refunds
Our Returns & Refunds Policy
At Ronnie's Candles LLC, your satisfaction is our priority. Every candle we make is handcrafted with care in small batches in Middlefield, CT, and we stand behind the quality of each product. If for any reason you are not completely satisfied with your purchase, please don't hesitate to reach out — we will do everything we can to make it right.
What We Accept
We accept returns for both defective and non-defective products. Non-defective returns such as buyer's remorse will be considered on a case-by-case basis. Items must be in new and unused condition.
Return Shipping
Shipping and label costs will be covered by Ronnie's Candles LLC for all returns initiated within 30 days of delivery. Returns requested after 30 days may not be eligible for a prepaid label.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.
How to Initiate a Return
Please contact us before sending any items back. Include your order number and reason for return and we will provide instructions and a return label if applicable.